![]() ![]() It was shipped quickly and the customer service rep was always in contact and replying to my emails, all in all it took around a week from when I made the call to Apple care to when I picked up my new laptop. After providing proof of purchase I was asked if I was just going to use the refund money to buy a new Mac and I said yes, that's when I was hit with the amazing news that I could get a new 2019 replacement for my 2016 one. I started that process, and straight away they told me that they don't usually do refunds, but after looking at the notes the Genius had written down and the history of my device they decided to put me through the process. I opted for the refund since I could just buy a 2017 MBP now, and I had to do it over the phone since I ordered online. So yeah, it was pretty rough and when I took it back to the apple store that time they told me it just wasn't worth it anymore to chuck anymore logic boards at it, so I could either try for a replacement 2016 or a refund. But this happened when my 1 year warranty had expired, but luckily Australia has pretty good consumer laws so Apple still repaired it for me at no cost, and after that a couple of days later it started freezing and getting stuck in a boot loop. I got my 2016 MBP last year for programming and straight off the bat the left speaker popped and stopped working, after a while I took that in for repairs and again after a while the right speaker popped and I could smell smoke/chemicals coming from the right side of the laptop. ![]() So I just wanted to share my story of dealing with Apple customer support/repairs. ![]()
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December 2022
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